Selseal Pak (Aust) Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. Personal Information is information or an opinion that identifies an individual. We collect and store your Personal Information for the primary purpose of providing our services to you, providing information and assistance to our clients, marketing and to comply with any applicable law and regulations all within the nature of conducting business.
This Personal Information is obtained in many ways including correspondence, by telephone and facsimile, by email, via our website www.selsealpak.com.au, from your website, from other publicly available sources and from cookies. We don’t guarantee website links or policy of authorised third parties. Personal Information we collect include but not limited to: names, addresses and phone numbers and when you conduct a transaction, payment details which include credit card information. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; username; e-mail address; password; computer and connection information and purchase history. We may use software tools and web analytics services to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. This information is used for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. Your Personal Information may be disclosed in several circumstances such as to third parties where you consent to the use or disclosure and where required or authorised by law.
Selseal Pak (Aust) Pty Ltd will take reasonable steps to destroy or permanently de-identify your Personal Information upon the Client’s request (by e-mail) or if it is no longer required unless it is required in order to fulfil the obligations of this agreement or is required to be maintained and/or stored in accordance with the law. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years. You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Selseal Pak (Aust) Pty Ltd will not charge any fee for your access request or providing a copy of your Personal Information. However, in order to protect your Personal Information we may require identification from you before releasing the requested information.
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Last update: 01/02/2019